- customerservice@discoverycapital.com.ph
- Call Us: +632 5310-5616
Collector/CI - Cebu
Collections DepartmentWe are looking for a dedicated Collector/Credit Investigator for our Cebu branch to manage collections and conduct credit investigations, ensuring compliance and maintaining strong client relationships.
Responsibilities - Collections:
- Contact customers with past-due accounts via calls, emails, and written notices.
- Verify account information and outstanding balances in the system.
- Remind customers of due dates and provide account statements as needed.
- Negotiate and arrange payment plans, settlements, or restructuring options.
- Record all communications and outcomes accurately in the CRM or collection system.
- Monitor and follow up on promised payments to ensure compliance.
- Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
- Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
- Educate customers on billing processes, penalties, and available payment channels.
- Maintain professionalism while handling difficult or irate customers.
Responsibilities - Credit Investigation (CI):
- Assess creditworthiness through income, assets, and debt evaluation.
- Conduct background checks via public records and social media.
- Coordinate with Credit and Legal teams for resolutions. Ensure compliance with policies and legal guidelines.
- Prepare and submit a comprehensive report for the Sales Team’s reference.
- Maintain consistent communication with the Sales Team regarding accounts for Credit Investigation (CI).
Skills:
- Field investigation and address/employment verification
- Collection follow-ups and basic negotiation
- Clear communication and customer handling
- Documentation, reporting, and CRM encoding
- Time management and professionalism
Qualifications:
- College Level
- Preferably with CI/Field Collection experience (2-3yrs)
- Knowledge in navigation apps (Maps/Waze)
- With valid motorcycle license
- With clean background check (NBI/Police)
- No integrity issues in previous companies
Benefits:
- Very Competitive Salary with Annual Increases
- Car Plan
- Mid year Bonus (14th Month Pay)
- Performance Bonus (15th-16th Month Pay)
- Per Diem for branch visits
- Travel Incentives (Local or Abroad) with all expenses covered
- Employee Investment Opportunities
Comprehensive Health Benefits:
- Health Maintenance Organization (HMO)
- Medical and Dental Allowance
- Life Insurance
Company Provided:
- Mobile phone
- Birthday Cake with Gift Certificate
- Complimentary breakfast every workday
- Lunch Allowance
- Monthly Employee Engagement Events
- Team Meeting Lunch Outs