- customerservice@discoverycapital.com.ph
- Call Us: +632 5310-5616
C.I/ COLLECTOR
Credit and Collections DepartmentThis role combines credit investigation and collections responsibilities to support account monitoring, recoveries, and compliance with internal policies and legal guidelines.
Credit Investigator
- Assess creditworthiness through income, assets, and debt evaluation.
- Conduct background checks via public records and social media.
- Coordinate with Credit and Legal teams for resolutions and ensure compliance with policies and legal guidelines.
- Prepare and submit a comprehensive report for the Sales Team’s reference.
- Maintain consistent communication with the Sales Team regarding accounts for Credit Investigation (CI).
Collections
- Contact customers with past-due accounts via calls, emails, and written notices.
- Verify account information and outstanding balances in the system.
- Remind customers of due dates and provide account statements as needed.
- Negotiate and arrange payment plans, settlements, or restructuring options.
- Record all communications and outcomes accurately in the CRM or collection system.
- Monitor and follow up on promised payments to ensure compliance.
- Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
- Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
- Educate customers on billing processes, penalties, and available payment channels.
- Maintain professionalism while handling difficult or irate customers.
CI and Collections
- Penalties and Amorts should be collected.
- Responsible for the professional visitation of clients and the timely collection of payments with the highest level of integrity.
- Performs additional duties and ad hoc tasks as assigned by the Credit and Collection Manager and/or DCFC Management.
Benefits:
- Very Competitive Salary with Annual Increases
- Mid year Bonus (14th Month Pay)
- Performance Bonus (15th-16th Month Pay)
- Per Diem for branch visits
- Travel Incentives (Local or Abroad) with all expenses covered
- Employee Investment Opportunities
Comprehensive Health Benefits:
- Health Maintenance Organization (HMO)
- Medical and Dental Allowance
- Life Insurance
Company Provided:
- Mobile phone
- Birthday Cake with Gift Certificate
- Complimentary breakfast every workday
- Lunch Allowance
- Monthly Employee Engagement Events
- Team Meeting Lunch Outs