Tele-Collector Associate

JOB DESCRIPTION

A. Duties and Responsibilities

1. Prepare and submit daily collection reports, including:

• Daily Collection Report
• Collection Summary Report

2. Manage delinquent accounts and collection strategies, including:

• Offering appropriate loan restructuring options to clients
• Negotiating Dacion arrangements
• Reviewing and endorsing accounts for referral to Third-Party Service Providers (TPSP)

3. Conduct client engagement and account coordination through calls and other approved communication channels, including:

• Negotiating payment arrangements and settlements
• Monitoring and managing Post-Dated Checks (PDCs)
• Handling closed accounts and related concerns
• Processing cheque replacement requests
• Handling and following up on Demand Letters
• Sending payment reminders and maintaining client communication through the CRM system

4. Generate and send Statements of Account (SOA) through the centralized system.

5. Maintain accurate and updated client and account records in the CRM system.

6. Prepare, review, and endorse delinquent accounts for further collection action in accordance with established procedures.

7. Meet collection performance targets, with an initial three-month quota equivalent to 2% of the total assigned portfolio.

B. Corporate Responsibilities

1. Safeguard and properly manage the Corporation's property, assets, and resources, ensuring their security and responsible use.

2. Participate in required training and development programs to maintain current knowledge and skills.

3. Strictly comply with all company policies, procedures, rules, and applicable regulations.

C. Position Summary

The Tele-Collector Associate is responsible for managing assigned delinquent accounts through effective telephone-based collection, negotiation, client engagement, and account monitoring. The role focuses on achieving collection targets, maintaining accurate account records, ensuring timely reporting, and endorsing accounts for appropriate collection actions while providing professional and compliant customer service.