Key Responsibilities
- Conduct field visits to customers with past due accounts to collect outstanding loan payments, penalties, amortizations, and other applicable charges.
- Professionally communicate with borrowers to remind them of due dates and discuss payment obligations.
- Negotiate reasonable payment arrangements within approved company guidelines.
- Issue collection receipts and ensure proper documentation of all collections made during field visits.
- Accurately document collection activities, customer commitments, and visit results in the company's collection system.
- Monitor promised payments and conduct timely follow-up visits when necessary.
- Escalate delinquent or problematic accounts requiring legal action, skip tracing, or further investigation to the Credit and Collection Manager.
- Educate customers regarding payment channels, billing procedures, applicable penalties, and account status.
- Maintain professionalism, courtesy, and confidentiality while handling difficult collection situations.
General Responsibilities
- Collect loan amortizations, penalties, and other applicable charges in accordance with company policies.
- Conduct client visits with professionalism, integrity, and respect while protecting the company's reputation.
- Safeguard company-issued equipment, documents, and collected payments.
- Prepare daily accomplishment reports, collection reports, and field activity updates.
- Assist in special collection campaigns, field investigations, and other credit and collection initiatives.
- Perform other duties and responsibilities that may be assigned by the Credit and Collection Manager or Management.